Our mission is to provide relief for disadvantaged young adults and families who need assistance with basic human needs. So far in 2014, The Resource Center has provided direct services for 523 individual unduplicated clients. This is a significant increase compared to 378 individual unduplicated clients served in 2013 and 317 individual unduplicated clients served in 2012. In order to serve our clients with basic needs to promote self-sufficiency we provide the following services: emergency food, emergency financial assistance, emergency clothing, obtaining identification, job assistance, workforce programs, bus passes, and assistance with applications for free eyeglasses, free cell phones, food stamps, and Medicaid. What follows below is a detailed description of our services:
- Obtaining Identification– Identification cards, drivers licenses, birth certificates, social security cards. Our agency assists clients in obtaining identification and will directly pay the associated fees on behalf of the client, if eligible. Eligible clients are only able to receive one identification assistance once per calendar year. This includes obtaining a State of Florida ID with a of fee $ 25.00; State of Florida Driver’s License with a fee of $48.00; Birth Certificates with fees ranging from $10.00 to $65.00; and applying for Social Security Cards. Our agency does not cover the cost of replacements, lost, or stolen identification documents.
- ACCESS Partner (SNAP)– we assist clients in applying or reapplying for food stamps, Medicaid, and/or cash benefits, as well as scan verification documents, directly to Florida Department of Children and Families office.
- Free Cell Phone– we assist clients with applying for Assurance Wireless to obtain a free cell phone.
- Emergency Food Pantry– groceries are provided to clients on an as needed basis; by appointment only.
- Free Bread & Pastries– available every day to those in need.
- Free Bibles – available to everyone to everyday. “But those who hope in the Lord will renew their strength. They will soar on wings like eagles; they will run and not grow weary, they will walk and not be faint.” Isaiah 40:31
- LSOM Event– we offer free groceries, free lunch, free haircuts the last Saturday of every month all year. This is open to anyone in need.
- Free vision services– if the client meets the qualification standards, we will assist them in completing the intake procedure and scheduling an eye appointment.
- Transportation Assistance– Our agency assists eligible clients through with Lynx bus passes to access transportation for medical appointments, job interviews, verification of their identity for food stamps, and referrals for other services. Our agency will directly pay the associated fees for bus passes on behalf of our eligible clients. Our agency is currently approved through Lynx for a 10% discount on the purchase of bus passes for our clients. Bus passes are purchased out of general operating funds according to the following fees: 10 weekly passes good for 7 days at $144.00; 10 monthly passes good for 30 days $300.00; 10 daily passes good for 1 day at $40.50; and 10 single ride passes good for 1 single ride at $18.00.
- GED Testing –Our agency assists client’s ages 22 – 30 years old with obtaining their GED. Due to limited resources for this age group, our agency will directly pay testing fees for eligible clients for approved testing with Florida Department of Education.
- Referral Services– we provide referrals for our clients based on their individual case plans for utility help, job assistance, workforce programs, health care, transitional housing, detox programs, counseling services, and more.
Program Long-Term Success
The sustainability of The Resource Center and the continuum of program services is due to the strong ties the agency has established in the community and long-term collaborative partnerships with other service organizations. Our agency has partnerships with service organizations, local churches, and community groups that work with underserved and unserved youth. Also other organizations who serve the general population, specifically families and seniors. We have major partnerships with Covenant House Florida, Boystown Florida, United Way 211, Seminole County Health Department, Aspire Health – Seminole Behavioral Health & Center for Drug Free Living – Prevent Blindness Florida, State of Florida Department of Children and Families, ImPower Florida, Families in Transition Program with Seminole County Public Schools, The Lions Club, The Oviedo Crisis Pregnancy Center, Total Freedom, First Baptist Oviedo, River of Life Church, First United Methodist Church, and Antioch Missionary Baptist Church.
Program Short-Term Success
During our 2014 audit, our agency transferred manual client files to a computerized software system for data management. This is a milestone for our agency, since the majority of operations were been done manually up until 2014. The client services manual was developed with input and reviewed with case workers from our partnering agencies, which includes standards of community-centered client services, management of hard copy and electronic client files, access to data, authorized users, and our confidentiality policy. An audit review procedure and client file review module for hard copy files was also developed and implemented. The results from our client file review revealed our intake, referral, consent forms were outdated and new forms were developed to match data fields required for our software system and reporting requirements.
Program Success Monitored by
The Resource Center Client Services Manual, May 2014 serves as a guide and sets the minimum standards for the delivery of client-centered community services for The Resource Center. Ongoing evaluation of agency services is a key component to evaluating the effectiveness of these standards. Through internal file reviews of client files at designated intervals of every three months during the calendar year, our agency will continue to assess and identify areas of improvement and measure compliance with these standards. Other evaluation measures will include our client surveys and our annual audit. Client surveys will be administered at the completion of a clients’ case as appropriate. In the near future these surveys will be hosted online and clients can be directed to our website to complete the survey. The survey will ask clients questions regarding how satisfied they are with the services they have received through the agency.
Program Success Examples
During 2013, The Forgotten Ones, Inc. served a total of 378 clients in our community with needed services including obtaining identification, emergency food, monetary assistance, rental assistance, transportation assistance, employment assistance, mailing letters, and donations of clothing, shoes, household items, and furniture from our Thrift Store. All clients have a completed intake and case plan. Services are provided in our Resource Center. The total direct costs for program services was $8, 676.00 (2013 990-EZ).